Professor of Biology Rachel Bowden and Professor of Marketing Steven Taylor have been named Distinguished Professors by the Office of the Provost. They will be honored at the annual Founders Day Convocation on February 16.

Taylor began his career at Illinois State in 1992, becoming a full professor in 2001. He has received national recognition for his scholarly research in the areas of service marketing, marketing implications for higher education, and in digital piracy.

He has completed over 82 refereed or invited journal articles and book chapters with articles appearing in top marketing journals. His work has been cited over 21,800 times, including researchers from more than 20 countries worldwide. Taylor is also recognized as an exceptional teacher, having won the University Teaching Initiative Award in 1997 and the college Outstanding Teacher award in 2001. In 1995, he received the University Research Initiative Award. In 1997 and 2011, he received the college Outstanding Research Award. In 2013, he received the University Outstanding Research Award. He was the inaugural Hinderliter Chair in the College of Business from 2012-13.

Taylor has served on numerous college and university committees including the CFSC, the Search Committee for the Cross Chair, the Provost’s Task Force on Distance Learning, and the Strand Diversity Committee. He currently serves on a chair five-year review committee and the MBA Faculty Council. Taylor consistently mentors and publishes with many junior faculty members.

Taylor strives to link his teaching and research activities frequently involving both undergraduate and graduate students in research projects; he has served as the College of Business mentor for students from underrepresented groups since 1995.

Taylor serves as associate editor for the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behaviors, and served as co-editor for more than a decade. He is a founding member of the editorial review board of the Journal of Service Research and was honored by the publication in 2007 as Outstanding Reviewer. He is also on the editorial review boards of the Journal of Service Management and the Journal of the Academy of Marketing Science. Taylor frequently consults with regional and national organizations in the areas of service research including customer outcomes and loyalty behaviors.

Written by staylor57