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Presented an Insurance-Related Paper in Fukuoka, Japan in Feb 2016

I recently presented a paper titled “Attitude and Gender as Predictors of Insurance Loyalty,” at the International Symposium on Social Sciences and Management, Fukuoka, Japan, February 1-3, 2016. In addition, I served as a session chair. It was a very good conference and a great opportunity to meet many new international colleagues! UPDATE: This paper… Read more »

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Forthcoming Journal of Financial Services Marketing Article (2016)

I am pleased to announce that I have an article accepted for publication in the Journal of Financial Services Marketing. The article is co-authored with Chiharu Ishida-Lambert, Ph.D., and Woojung Chang, Ph.D., of Illinois State University. The article is scheduled to appear in print in 2016.

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My Role as Mentor for Students from Under-Represented Groups at ISU

For the past 20+ years I have served as ISU’s College of Business Mentor for Students from Under-Represented Groups (see http://business.illinoisstate.edu/advising/mentoring/). I particularly encourage students from under-represented groups, as well as any first generation college students, to contact me to discuss strategies for successfully completing your desired program of studies. I can be reached most… Read more »

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Best Buy Online Case, Cocreated with IBM

Readers might be interested in a new case I cocreated with Gary Hunter, Ph.D. (of Illinois State University) and Eric Vonheim (of IBM). This case is freely available at http://business.illinoisstate.edu/bestbuy/,  and is designed to highlight issues related to current challenges facing traditional retailers like Best Buy vis-a-vis emerging service dominant logic theory, and theory related… Read more »